Clinical Administrative Coordinator - Chandler, AZ
Company: Optum
Location: Chandler
Posted on: May 12, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
This position is full time Monday - Friday. Employees are required
to have flexibility to work any of our 8-hour shift schedules
during our normal business hours of 8:00am - 4:30pm MST. It may be
necessary, given the business need, to work occasional overtime.
Our office is located at Chandler Regional Medical Center - 1955 W
Frye Rd, AZ 85224.
We offer 4 weeks of on-the-job training. The hours of the training
will be aligned with your schedule.
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Primary Responsibilities:
Processing all release of information (ROI) requests, specifically
medical record, and billing requests, in a timely and efficient
manner.
This role must also ensure accuracy and provide clients and
customers with the highest quality product and customer
service.
At all times, the Clinical Administrative Coordinator must
safeguard and protect the patient's right to privacy by ensuring
that only authorized individuals have access to the patient's
medical information and that all releases of information are
compliant with the request, authorization, client policy, and state
and federal laws to include HIPAA regulations.
The Clinical Administrative Coordinator engages in direct customer
service, when applicable, and must perform duties and conduct
interpersonal relationships in a manner designed to project a
positive image of the ROI department.
Promotes positive customer relations through prompt and courteous
service. Review each request for validity according to request type
and written guidelines rejects invalid requests/provides timely
feedback to requestors regarding non-valid requests for PHI; work
with requestor as needed.
Maintains knowledge of state laws, fee structures, CPS rules in
conjunction with hospital policies. Performs other duties as
assigned.
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED
Must be 18 years of age OR older
1+ years of healthcare customer service experience
Experience with Release of Information (ROI) and medical record
releases
Experience with Microsoft Word (create correspondence and work
within templates), -Microsoft Excel (data entry, sort / filter, and
work within tables) and Microsoft Outlook (email and calendar
management)
Ability to work onsite at Chandler Regional Medical Center - 1955 W
Frye Rd, Chandler, AZ 85224
Ability to work Monday - Friday, 8:00am-04:30pm
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Preferred Qualifications:
Experience with healthcare terminology
Experience with policy, and procedures within Arizona state law,
federal, and HIPAA regulations
Experience working in a hospital, physician's office or medical
clinic setting
Clerical or administrative support background
Experience working in a call center
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Soft Skills:
Ability to apply regulatory requirements to facilitate
organizational compliance
Ability to develop and maintain positive relationships with
requestors, i.e., Insurance Companies, Physician Offices, etc. and
other stakeholders
Effective organizational skills, demonstrating attention to details
and excellent customer service skills
Able to work independently in a fast-paced environment
Problem solving and critical thinking skills
Competent use of email, fax machines, copiers
Effective communication skills (verbal and written)
Ability to perform team-oriented job tasks with a conscientious
awareness of detail and accuracy; effective organizational skills;
ability to multi-task effectively
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The hourly range for this role is -$16.88 to $33.22 per hour -based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
Application Deadline: This will be posted for a minimum of 2
business days or until a sufficient candidate pool has been
collected. Job posting may come down early due to volume of
applicants.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED #RPOLinkedIn
Keywords: Optum, Casa Adobes , Clinical Administrative Coordinator - Chandler, AZ, Healthcare , Chandler, Arizona
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