Supervisor-At Your Service - JW Marriott Tucson Starr Pass Resort & Spa (150000F2)
Location: Tucson
Posted on: September 30, 2024
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Job Description:
It?s a powerful feeling, to belong. It?s inspiring people to do
more than they thought they could. It?s leading the way by rolling
up your sleeves to accomplish a common goal. It?s taking a passion
and turning it into your vision. Belonging is what it feels like to
work at Marriott. If this sounds like the place for you, join
us.
The JW Marriott Tucson Starr Pass Resort & Spa, located at 3800 W.
Starr Pass Blvd, Tucson, AZ 85745 is currently hiring a
Supervisor-At Your Service.
Responsibilities include: Answer, record, and process all guest
calls, requests, questions, or concerns. Contact appropriate
individual or department to resolve guest call, request, or
problem. Follow up and ensure that any outstanding requests are
resolved. Advise guest of any messages received. Verify and adjust
billing. Operate telephone switchboard station. Monitor busy or
unanswered lines, check back with callers on hold to update status,
take messages. Activate and deactivate guest room message lights
Transfer guests with internet access issues to internet service
provider's customer support line. Assist callers with credit card,
calling card, long distance, collect, overseas, and person to
person calls. Log guest requests, incidents, adjustments and
comment cards into computer to allow for proper tracking and
documentation. Supply guests with directions and property
information. Assist management in training, scheduling, evaluating,
motivating and coaching employees; serve as a department role
model.
Follow company policies and procedures; report accidents, injuries,
and unsafe work conditions to manager; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and
acknowledge guests according to company standards; anticipate and
address guests' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using
clear and professional language; prepare/review written documents
accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships;
support team to reach common goals. Ensure adherence to quality
standards. Enter and locate information using computers/ POS
systems. Stand, sit, or walk for an extended period of time. Move,
lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.
To submit your application for this job, please go to:
https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=150000F2
Marriott International is consistently recognized as an employer of
choice around the globe by FORTUNE and Working Mother magazines,
DiversityInc, Great Places to Work Institute, and the CRF institute
among others. Visit our newsroom to learn more:
news.marriott.com
Connect and network online with us:
www.facebook.com/marriottjobsandcareers
www.twitter.com/marriottcareers
www.linkedin.com/company/marriott-international
www.weibo.com/marriottcareers
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: , Casa Adobes , Supervisor-At Your Service - JW Marriott Tucson Starr Pass Resort & Spa (150000F2), Other , Tucson, Arizona
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